Return & Exchange Policy

We are confident enough that you love what you have ordered. In case you are not fully satisfied, you can contact us at There is a duration of 45 days to return the item(s) purchased. For Further details, following are the queries answered briefly.

  • What qualifies as proof of purchase ?

    The original paper invoice that is appended with your order is proof of purchase. For your convenience, your credit card that was used for online purchase is self-sufficient for the proof of purchase.

  • Can I just send the item(s) back if they fit me ?

    You'll need to contact the customer services first. Upon checking the case, they will provide you an RMA number that you need to put on the item you are sending back. If the package is received without an RMA number, no further procedure will be followed.

  • What items are eligible to be returned or exchanged ?

    Items that are handled carefully such as, unworn, not damaged and not washed are acceptable. Other than that, any defected item will not qualify for return and exchange policy.

  • How long do I have to return or exchange an item I bought online ?

    After the purchase, there is duration of 45 days to return or exchange the gift. For item(s) returned via mail, it must be returned to our store within 45 days after ordering. A permit of 5-7 days for response mail will be appreciated.

  • If I return a gift purchased online, how will I receive a refund ?

    The gifts bought online can be returned via mail or directly to the stores. If you have the gift receipt, you will get a gift card as refund with full amount of money as that of purchase price. In case you don’t have the gift receipt, then a merchandise certificate via mail will be sent with current the selling price.

  • How can I receive a refund for my order ?

    For refunds you must have the proof of purchase. It covers the Invoice or the original credit card used at the time of purchase.

  • I received an item as a gift. How can I receive a refund ?

    If you have the gift receipt when returning the gift, then only you will get the gift card of the purchase price. Gifts returned without gift receipt will get a certificate via mail as per the amount of selling price.

  • What is Shoe Return Policy ?

    If the Shoe you purchased are defected, or you are facing size issues upon arrival, kindly contact us and we’ll co-operate to help you exchange the shoe.

  • Extended Holiday Return Policy

    The items bought online or in stores in between Nov1st to Dec24th must be returned by Jan 15th or 45 days after the purchase. The Items returned via mail must be received to our facility within 45 days or Jan 15th after the purchase. Proof of purchase is required.

  • Customer Service
All your queries will be dealt by our customer care service, Our CSR availability is Monday, Thursday and Saturday. 8:00 am to 6 pm CST. For further information regarding our Return Policy,
    Call US (972) 395-9111